Terms and Conditions

WARRANTY

Frame warranty covers manufacturer’s defaults only. Fabric warranty covers fading and manufacturer defects only. Warranty does NOT cover products or parts which have been altered or modified in any manner. This warranty does NOT apply to damage caused by wind, rain, storms or other forces of nature, nor does it cover accidental or deliberate damage of the product. Damage caused by these events may be covered under your home or business insurance policy. This warranty does NOT apply if the setup of the product does not conform to the product instructions. This express warranty is provided in lieu of all other warranties, expressed or implied.

Flare Shade is NOT responsible for products damaged in transit. If you are making a warranty claim for a manufacturer fault for reason other than the above, please complete our warranty claim form and email it through to [email protected]. Please complete and return with photos of the manufacturer fault.

Alternatively, please fill out the Replacement Parts form and we will arrange a quotation and dispatch parts as soon as possible.

PRODUCT WARRANTY
X6 Velocity Frame  5 Years
X7 Tectonic Frame  10 Years
Cafe Umbrella Frame  3 Years
Cantilever Frame 12 Months
X100 Frame  4 Years
X200 Frame  5 Years
PVC HD Frame  5 Years
FABRIC WARRANTY
PVC HD Frame  5 Years
Plain 500D PVC Coat Poly 12 Months
Print 600D PU Coat Poly 12 Months
Plain 580gsm PVC  5 Years
Olefin Fabric  2 Years
Recasens Fabric  5 Years
Para Fabric  5 Years

STOCK AVAILABILITY

All goods are offered for sale subject to available stock. If an item is out of stock, we may contact you to offer a substitute. If you do not accept a substitute item and your credit card has been charged for an item that is out of stock, we will cancel your order and issue a credit to your credit card account in the amount charged. Where part of an order cannot be fulfilled immediately, the part that can be supplied will be dispatched as soon as possible.

PRICES

All prices are in US dollars. All prices are subject to change without notice.

DELIVERY & SHIPPING

We ship within Australia and New Zealand only.  Shipping charges are calculated at checkout and will vary depending on items purchased. Flare Shade reserves the right to change shipping charges after a payment has been made if insufficient shipping fees have been applied. In this situation you will be contacted and be given the opportunity to cancel the order and receive a full refund. If you have a due date our team will endeavor to deliver your order by this date. However, as we use 3rd party shipping companies we do not accept liability for any late deliveries.

It is your responsibility to enter the correct delivery address details at the time of ordering. Please note, we are unable to deliver to a P.O. Box. Please make sure you include the contact name and phone number for the order.

Alternatively, pick up is available in our Brisbane Store only.
Monday-Friday 8:30am-4:00pm
3 Bailey Court
Brendale, QLD 4500.

Flare Shade will endeavor to meet all customer due dates and deadlines. However, as there are many aspects out of our direct control such as shipping, we cannot guarantee a due date. As such, Flare Shade does not accept liability for any missed due date nor do we accept any refund request based on this premise.

Flare Shade has an outstanding reputation for meeting the tightest due dates and our team will continue to strive for leadership in this aspect.

RETURNS POLICY

100% Satisfaction Guaranteed

As part of the Flare Shade experience, it is our commitment to provide superior products. If you are not completely satisfied with your Flare Shade purchase for any reasons, we will make it right. You can return your product for a replacement or refund within thirty (30) days of your purchase. The product must be in new, unused condition. Flare Shade does NOT accept returns for any custom printed products unless the custom printed product has a fault under our manufacturer’s warranty. Flare Shade’s guarantee doesn’t cover ordinary wear and tear or damage caused by improper use, naturally caused accidents, storm, rain, or wind gusts.

If you have received your Flare Shade purchase and it has a manufacturing defect in the materials or workmanship please fill out our warranty claim form and email it through to [email protected].

Before returning any part or product to Flare Shade please contact us to obtain specific return shipping instructions [email protected] or call us on
1300 970 400.

Flare Shade can arrange the product return for change of mind; however, the customer will be invoiced for the shipping cost. In addition, when processing a refund due to change of mind, a component of the original price will be non-refundable. This amount will be equal to the shipping charges charged by the courier company. If you receive a faulty or damaged product a replacement will be provided.

You can return your purchase from Flare Shade by mail, regardless if you have made your purchase on www.flare-shade.com.au or over the phone.